Bring Lyro — Tidio's conversational AI — into your PrestaShop store. It knows your products, reads your customer's cart, and resolves most support questions instantly. Your team handles the rest.
Most stores lose sales and customers to slow or missing support. The AI Agent module connects Lyro — Tidio's conversational AI — directly to your PrestaShop store, giving every visitor an instant, context-aware response at any hour.
Lyro AI handles the majority of customer questions without any human involvement — order status, shipping, product details, return policies. On average, 67% of conversations are resolved end-to-end. That's support at scale without scaling your team.
Unlike a generic chatbot, this module passes real-time store context to the AI — current page, product data, cart contents, and customer info. Lyro answers with specifics, not guesses. A shopper asking about delivery on a product page gets an answer about that product.
Your support team can't be available at 3am on a Sunday. Lyro can. Every visitor gets an instant, helpful response the moment they ask — whether your store is quiet or slammed with traffic. Customer satisfaction doesn't pause when your team does.
When a question goes beyond Lyro's knowledge or a customer needs a human touch, the AI alerts your team instantly and transfers the conversation without friction. You stay in control of the cases that actually need you.
The module embeds the Lyro AI chat widget into your storefront and bridges it with PrestaShop data. When a visitor opens the chat, Lyro already knows what page they're on, what's in their cart, and who they are if they're logged in.
Setup takes minutes. Connect your Tidio account, paste your Public Key into the module settings, and Lyro starts handling questions from day one — no training, no scripting required.
Lyro is powered by Claude — the large language model from Anthropic, built with a focus on being helpful, honest, and safe. It never makes things up. It answers only from your store's own content and the context your module provides, so every response is accurate and on-brand.
Lyro is trusted by Under Armour, The Body Shop, Stanley, and 300,000+ businesses worldwide. Rated 4.7 on Capterra and Shopify.
If you're running the Alysum theme, the AI Agent module is already part of your package. This standalone version is for merchants on other PrestaShop themes who want to add a context-aware AI to their storefront.
Alysum includes 20+ Promokit modules — AI Agent, Google AMP, Favorites, Lookbook, and more — all for a single one-time price.
Every AI Agent license includes access to our professional support team. Get help with installation, hook configuration, and troubleshooting — from real people who built the module.
Submit detailed support requests and track progress through our dedicated helpdesk portal.
Our team aims to respond to all support tickets within 48 hours on business days.
Step-by-step setup guide, hook reference, configuration options, and troubleshooting tips.
Support is included for 6 months from the purchase date, with optional extensions available.