Privacy Policy

Welcome to Promokit’s Privacy Policy

  1. Hi there, we’re Promokit company from Krakow, Poland (“Promokit”) and welcome to our privacy policy. This policy sets out how we handle your personal information if you’re an Promokit Support user. It applies across Promokit Support (the “Site”).
  2. When we say ‘we’, ‘us’ or ‘Promokit’ it’s because that’s who we are and we own and run the Site.
  3. If we say ‘policy’ we’re talking about this privacy policy. If we say ‘user terms’ we’re talking about the rules for using the Site. The rules vary by product and each product makes them separately available and seeks consent to them separately to this policy.

Your personal information – what is it?

  1. Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by [the General Data Protection Regulation 2016/679 (the “GDPR”)].

The type of personal information we collect

  1. We collect certain personal information about visitors and users of our Site.
  2. The most common types of information we collect include things like: user-names, customer names, email addresses, IP addresses, other contact details, support queries,  and web analytics data. We will also collect personal information like details to access to your server and website back-office.

How we collect personal information

  1. We collect personal information directly when you provide it to us.
  2. We collect your personal information when you provide it to us when you complete registration to our Site or send us a communication.

How we use personal information

  1. We will use your personal information:
    1. Where this is necessary for purposes which are in our legitimate interests. These interests include:
      • providing you with our support service;
      • verifying your identity when you sign in to our Site;
      • responding to support tickets, and helping facilitate the resolution of your issue;
    2. For purposes which are required by law.
    3. For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.

Disclosing your personal information

  1. We do no disclose your personal information

Where we transfer and/or store your personal information

  1. Our server located in Amsterdam, Netherlands so your data will be processed in the Netherlands.

How we keep your personal information secure

  1. We store personal information on secure server that is managed by us and our service provider. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, SSL Key authentication, and data encryption where appropriate.

How you can access your personal information

  1. You can access some of the personal information that we collect about you by logging in to your account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us for our Site at any time. To make an access or correction request, contact us using the contact email at the end of this policy.

Web analytics

  1. When you visit our Site, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:
    1. your IP address or proxy server IP address’;
    2. the domain name you requested;
    3. the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
    4. the date and time of your visit to the website;
    5. the length of your session;
    6. the pages which you have accessed;
    7. the number of times you access our site within any month;
    8. the file URL you look at and information relating to it;
    9. the website which referred you to our Sites; and
    10. the operating system which your computer uses.

How do we use cookies?

  1. General information on cookies you can read here http://www.allaboutcookies.org.
  2. We use cookies to enhance your browsing experience by:
    1. Recognising when you log in and any preferred settings.
    2. Giving you a browsing experience that is unique to you and to serve you content which we believe improves your site experience

What type of cookies do we use?

  1. Here is the list of cookies on our site, what they do and how you can alter your settings to stop cookies.
    • tasklist_type
    • current_task
    • flyspray_passhash
    • flyspray_project
    • flyspray_userid
    • __cfduid
  2. These cookies are essentials. They allow you to navigate our site and tickets, log-in, display the correct page. To opt out of these cookies you will need to change the settings on your browser Cookie preferences. If you choose to block these cookies our website may not work as it should and any preferences you have may be lost.

Information you make public or give to others

  1. If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on our Site, share information via social media, or make contact with another user whether via our Site or directly via email. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user via our Site, ask them how they will handle your information. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.

How long we keep your personal information

  1. We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the our services, you can request that we erase your personal information and close your account.

When we need to update this policy

  1. We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
  2. When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.

How you can contact us

  1. If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact our privacy champion in writing at [email protected].
  2. We’re really glad you made it to the end of the privacy policy, because knowing this stuff is the best way to understand how your personal information is used and how to best manage it!

If you’re a user or visitor in the European Economic Area these rights also apply to you:

  1. For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.

How you can access your personal information

  1. You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing.
  2. Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.
  3. If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.

Glossary of words/terms used above
Data controller – The person/body/organisation who determines the how and what of data processing.
Data subject – The individual about whom personal data are processed.
Personal data – Information about a living individual which is capable of identifying that individual.
Processing – Anything done with/to personal data.